Refund Policy
Returns
Our policy lasts 30 days from the date of delivery. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. Several types of goods are exempt from being returned, such as intimate or sanitary goods, gift cards, and clearance items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notification of approval or rejection. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@haleysehali.com.
Return Shipping
To return your product, please mail it to: [Haley Sehali Return Address]. You will be responsible for paying the shipping costs for returning your item unless the item is defective or incorrect.
Shipping Policy
Processing Time
The time needed to fill an order varies from 7-15 business days. For details, see the processing time displayed on your order confirmation email.
Estimated Shipping Time
All shipping is sent through the USPS and UPS.
North America: estimated 7-15 days
Items marked “delivered” by the USPS and UPS are considered delivered for the purposes of refunds and cancellations.
Shipping FAQ
Yes, we ship worldwide!
Buyers are responsible for providing an accurate and up-to-date shipping address.
If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. Please contact USPS with your tracking number to have your package rerouted.
If an item is not delivered to the buyer because of an inaccurate shipping address, please email us at info@haleysehali.com, and we can begin the process of reshipment. The customer is responsible for the additional shipping cost.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns, Exchanges, & Cancellations
At this time, returns, exchanges, and cancellations are accepted within 15 days after purchase.
If there is an issue with your order, please make sure to email info@haleysehali.com within 10 days of delivery to fix any issues & concerns.
